How are my customers’ invoices created?

123ventes automatically creates the invoice for each order, as a PDF.

When?

  • Card payment (Stripe) or PayPal: as soon as the payment is confirmed; the invoice is attached to the order email;
  • cheque or bank transfer: when you set the order to “Paid”, after receiving the payment.

Where to find them?

  • You: “Orders” menu, “Order list”, “Invoice” column;
  • your customer: in their account, under “My orders”.

Good to know

  • The invoice number is the order number;
  • your details (company name, address, SIRET number…) come from the “Options” menu, “Merchant details” tab: check them before opening your shop.

See also: How do I track orders?, Which emails are sent automatically to my customers?, Which payment methods are available?.

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